I must have read through these destructive reviews before possessing Empire set up carpet in my property. As all one other writers have noted – calls to Customer Service are USELESS.
At this stage I do think we're going to need to hire One more enterprise to return out and complete and correct the shoddy career that Empire did and then attempt to just take Empire to court. I don’t determine what else to accomplish given that nobody is calling me and trying to think of a solution.
Spoke with some Girl who to start with refused to offer enable then claimed can pay for 50 percent but after possessing Experienced plumbers check it out ground is WARPED, moist all around so this leak continues to be occurring a long time.
Now Here's where it really gets lousy, Friday waited close to all day long no service, Surprise, the installers once again went the wrong dwelling yet again, termed service Dept once more, very long hold out, I had to encourage them which i was household and come to determine they went to my mother’s household once again (across town) She is not at home. Ok wait it will get even worse. I talked them no service Dept. and set the installation day for the following Monday, The installers simply call me and notify me that they will be at the house concerning 1pm-3pm, effectively you may’t believe it but I'm able to 3pm not one person had confirmed up. Of course I am aware you will be laughing now but yet again they went to the incorrect tackle. known as Service Dept yeah right, they told me that I was scheduled for installation for Nov nineteenth, (The working day my mother was to get her carpet mounted) will you be kidding me not yet again.
12/six/2017 Wednesday Referred to as customer service back again yet again waiting on supervisor to obtain on the web Janice transferred me to Lisa below in Philly and now Justin is searching down my paper operate and they're stating the crew on Monday did not submitted the paper function I however want my a refund and I need this fixed this weekend. Not one person understands which i are unable to use my kitchen for cooking as anything from my living room and dining space is in my kitchen.
We’re happy to hear that you've been contacted. We’ll carry on to comply with up along with you till your installation is accomplished.
June 25, 2018 at 7:28 am There’s an employee Tony Butterfield, who was in the Philadelphia current market and has due to the fact transferred towards the San Diego marketplace, who’s instructing product sales reps an unethical strategies to collect the self gen bonus as form of a way within the rules. If a single staff Is that this unethical can make a person speculate how he can be truthful and give a customer the ideal amount as an alternative to managing a fraud on them even though around the phone Together with the revenue rep coaching him/her along.
I wanted to speak with a "manager" so I figured I would have to remain on the line for more than an hour or so. To my shock, in just several minutes I'd a "Are living" human being on another stop.
Plainly sounded suspicious to me so I referred to as customer service to tell them and Joel, who I spoke with was completely unhelpful. He knowledgeable me which they experienced no conversation pertaining to a alter in installation day through the installer (duh, that’s why I had been contacting). After i educated him that this was two installs on two unique times that were each messed up and unsuccessful, all I bought was an apology. There was no initiative for making anything at all appropriate and After i requested to obtain some type of low cost I used to be informed that he couldn’t do this. Many thanks Empire….
I dont determine what i ought to do for getting crap empiretoday reviews fastened and acquire them away from my household. This has actually been a total disruption to our life and it nonetheless isnt around. Support!
Thanks for bringing this subject to our notice. We’d like To help you even more, but we will’t locate your account. Be sure to email your account and make contact with information to customersupport@ empire-today.com, and point out Headquarters in the subject line.
(it’s been three times given that they were being there). We now have to move into the home and may’t since the floors and baseboards must be fixed. We have now people seeking to acquire the home that we are relocating from so we are in bind till That is all fixed. Still not one person will connect with us from the organization and try to resolve the situation. I want I could incorporate shots on This great site so All people can see how lousy it's! Working with Empire Today has become a awful nightmare!
six:) LVP – Kitchen location 75sqft: installer attempted to glue existing naplock down in lieu of substitute the naplock as was purported to be.
It really is close to six:30pm EST and also have not been given a phone again. It is obvious that your local group doesn’t hold the exact level of urgency, and price customer loyalty as I believe your corporate office does.